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  • TERMS OF USE


    GENERAL:

    • By placing an electronic order through the website you are using, you are deemed to have accepted the pre-information form and distance sales agreement provided to you.

    • Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other relevant laws in force regarding the sale and delivery of the purchased product.

    • Shipping costs, if any, are to be paid by the buyers.

    • Each purchased product is delivered to the person and/or organization at the address provided by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers have the right to terminate the contract.

    • The purchased product must be delivered complete, in accordance with the specified qualities in the order, and with documents such as a warranty certificate or user manual if applicable.

    • In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about the situation. The total amount must be refunded to the buyer within 14 days.


    NON-PAYMENT OF THE PURCHASED PRODUCT:

    • If the buyer does not pay the purchase price or cancels it in the bank records, the seller's obligation to deliver the product ceases.


    UNAUTHORIZED USE OF CREDIT CARD IN SHOPPING:

    • After the product is delivered, if it is determined that the buyer's payment card has been unjustly used by unauthorized persons, and if the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the buyer's expense.


    NON-DELIVERY OF THE PRODUCT WITH UNFORESEEN REASONS:

    • In case of unforeseeable force majeure reasons preventing the delivery of the product within the specified period, the situation is communicated to the buyer. The buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and payment was made in cash, the amount is refunded within 14 days. If payment was made by credit card and the buyer cancels, the product price is refunded to the bank within 14 days, but the bank may take 2-3 weeks to transfer it to the buyer's account.


    OBLIGATION TO INSPECT THE PRODUCT BY THE BUYER:

    • Before accepting the delivery of the goods/services, the buyer must inspect for any damage such as dents, breakages, torn packaging, etc., and should not accept damaged or defective goods/services from the shipping company. The received goods/services are considered undamaged and intact. The buyer must carefully protect the product after delivery. If the right of withdrawal is to be exercised, the product should not be used, and the invoice must be returned with the product.


    RIGHT OF WITHDRAWAL:

    • The buyer has the right to withdraw from the contract within 14 days from the date of delivery to themselves or the person/organization at the specified address, without assuming any legal or criminal liability, by notifying the seller through the contact information below.


    CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:

    Company Name: KUDRA KİMYA SANAYİ VE TİCARET A.Ş

    Address: Esenkent Mahallesi İktibas Sokak No:6 Ümraniye / İstanbul

    Phone: 0530 012 12 12

    Fax: 0312 543 44 55

    Email: info@perfumeatelier.com.tr

    • If the purchased item is a service, the 14-day period starts from the date the contract is signed. In service contracts where the service has started with the consumer's consent before the end of the right of withdrawal, the right of withdrawal cannot be exercised.

    • The expenses arising from the exercise of the right of withdrawal are borne by the seller.

    • To use the right of withdrawal, the buyer must notify the seller in writing by registered mail, fax, or email within the 14-day period and the product must not be used within the scope of the "Products for which the Right of Withdrawal Cannot Be Used" specified in this contract.


    EXERCISE OF THE RIGHT OF WITHDRAWAL:

    • The invoice of the product delivered to a third party or the buyer (If the invoice of the product to be returned is corporate, it must be sent along with the return invoice issued by the institution. Order returns issued on behalf of corporations cannot be completed without the RETURN INVOICE.)

    • Return form, the box of the product to be returned, packaging, and, if any, standard accessories must be delivered complete and undamaged.


    RETURN CONDITIONS:

    • The seller is obliged to refund the total amount and return the documents that put the buyer under debt to the buyer within 10 days at the latest from the date of receipt of the withdrawal notification.

    • If there is a decrease in the value of the goods due to a fault on the part of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller in proportion to the fault. However, the buyer is not responsible for changes and deterioration caused by the proper use of the product within the right of withdrawal period.

    • In case the amount of the campaign used falls below the campaign limit amount due to the exercise of the right of withdrawal, the discount amount enjoyed within the scope of the campaign is canceled.


    PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

    • Products prepared according to the buyer's request or explicitly for personal needs that cannot be returned and are unsuitable for return, candles, specially printed hygiene products, disposable products, perfumes, products with the risk of rapid deterioration, or with a possibility of expiration date passing after delivery, and products that cannot be separated due to mixing with other products after delivery, and products that are unsuitable for return due to health and hygiene reasons when the packaging is opened by the buyer, cannot be returned according to the Regulation. In addition, the right of withdrawal cannot be exercised for services that have started with the consumer's approval before the end of the withdrawal period.

    Cosmetic and personal care products and home products (candles, room fragrances, perfumes, etc.) must be returned unopened, untested, undamaged, and unused to be eligible for return.


    DEFAULT AND LEGAL CONSEQUENCES:

    • If the buyer defaults on payment made by credit card, the buyer acknowledges, declares, and undertakes that, within the framework of the credit card agreement between the cardholder bank, the buyer will pay interest and be liable to the bank. In this case, the relevant bank may resort to legal remedies, demand the expenses and attorney's fees incurred, and in any case, the buyer agrees to compensate the damages suffered by the seller due to the delayed performance of the debt.


    PAYMENT AND DELIVERY:

    • By making a Bank Transfer or EFT (Electronic Fund Transfer) to our account with YAPI KREDİ BANKASI, Ankara Central Branch, with IBAN TR790006701000000096236450, you can make payments (in TRY).

    • Using your credit cards on